GENERAL TERMS AND CONDITIONS

 

Contractual object

These General Terms and Conditions govern the legal relationship between you and the Royal Hotel Zurich, 8001 Zurich. They are based on the reservation confirmation or an event order confirmation, which is sent to you by e-mail or post.

Cancellations of hotel reservations

If you reserve or have reserved a room and have not guaranteed it by credit card, we will only keep the room available for you if it is noted in writing by _Mail or text message.  If you have guaranteed your reservation by credit card and you cannot or do not wish to receive the reserved service, we ask you to cancel the reservation by 14.00 of the day of arrival at the latest. In the event of late cancellation, non-appearance or late arrival, the overnight stay will be charged for the entire agreed period, according to your reservation, or charged to your credit card. The Royal Hotel Zurich reserves the right to make a different agreement with you depending on the situation.

If an incorrect credit card details are entered for an online reservation, the reservation will not be considered guaranteed.

Reservations with option date

An option date is specified when an offer is submitted. This date is binding for both parties. Royal Hotel Zurich may automatically dispose of the vacant rooms after the option period if the booker or tenant has not sent a written confirmation, which must be received by Royal Hotel Zurich no later than the date of the last agreed option date. 

Cancellations of events, groups or reservations of four or more persons$

As a rule, separate cancellation clauses are laid down in the accommodation or event contract depending on the data and volume. Otherwise, the following cancellation conditions shall apply:

If 100% of the reserved room and event package is cancelled and the Royal Hotel Zurich is unable to resell the cancellation volume:
Cancellation 30 to 15 days before arrival: 25% of the total amount.
Cancellation 14 to 6 days before arrival: 50% of the total amount
Cancellation 5 to 0 days before arrival: 100% of the total amount

General terms and conditions for conferences and events

For each conference and event reservation, a contract with separate terms and conditions is agreed for mutual agreement.

Terms of payment

For reservations we charge advance payments or credit card guarantees.
Payments can be made online, by bank transfer, credit or debit card.

No invoices yet to be paid will be sent abroad. Invoices still to be paid to domestic customers will not be sent unless there is another written agreement between the hotel operating company and the guest or customer. In any case a payment guarantee is necessary.

The terms of payment are included in the confirmations. Interest on arrears and reminder fees may be charged by the Operating Company.

Payments shall be made to the Operating Company of the Royal Hotel Zurich:
Peter Traber & Partner AG, 8049 Zurich, UID: CHE-106.496.835

Value added tax (VAT)

All prices are in Swiss francs (CHF) and include the legal value added tax.

City Tax

In Zurich, a city tax of CHF 2.50 per person per night is charged and will be charged additionally. Changes to this fee may appear with delay in the General Terms and Conditions. 

Smoking ban

Smoking is prohibited in all guest rooms and public areas. In case of disregard CHF 250.00 will be charged. Smoking is only allowed outside the hotel.

Lost and found

Only forwarded at the guest's request. The costs for the expenditure and the forwarding are borne by the guest and/or the customer.

Damages

The guest is liable to the Royal Hotel Zurich for damages and losses caused by him or by third parties designated by him.

Applicable law and place of jurisdiction

The legal relationship between you (guest, customer) and the Royal Hotel Zurich shall be governed by Swiss law.

Place of jurisdiction is Zurich.


Zurich, 1 September 2018

 



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