Data Privacy Statement

We appreciate your interest in our website and the company (hereinafter referred to as
Royal Hotel Zurich).

The trust you place in us at Royal Hotel Zurich is very important to us and obliges us to handle your data with care and to protect it from misuse.

Data protection is a matter of trust. We respect your personality and privacy.

With this declaration, we ensure the protection and processing of your personal data in accordance with the law. It is important to us that you consent to the processing of your personal data. With this data protection declaration, we inform you about the data processing methods and you decide whether you wish your personal data to be processed.

Under no circumstances will your personal data be sold or passed on to third parties without permission.

By using the website and the entire content, including offers, you agree that the data you provide may be stored, processed and used by Royal Hotel Zurich.

The collection, processing and use of personal data are all data relating to an identifiable person. We only collect, process or use personal data from you if you voluntarily provide it to us or have consented to it and if it complies with the statutory provisions.

You visit our website without telling us who you are. Every access to the website and every page call is recorded. It concerns exclusively information, which does not permit conclusions to your person. The name of the retrieved file, the date and time of the retrieval, the amount of data transferred, the web browser used, and the requesting domain are logged. The storage of the data serves system-related, statistical purposes, which only takes place in anonymous or pseudonymized form. No IP addresses of Royal Hotel Zurich are recorded.

Via the Royal Hotel Zurich website, the analysis tools Google Inc. use and store data in anonymous form for marketing and web optimization purposes. Usage profiles are only created under a pseudonym. Cookies may be used to collect and store data only in pseudonymous form. No data is used to identify the website visitor or to merge with data of the pseudonym.

As is generally known, you can object to this type of processing at any time with future effect. If you make use of our services, we usually collect the data necessary for the provision of services such as processing an accommodation contract, contracts for events and answering your queries.

For a room reservation we need credit card data such as credit card number, expiration date and check number, which are only encrypted in the cloud server of protel air (Property Management System) for Royal Hotel Zurich. These remain stored on the protected protel air server. Protel air is PCI-DSS certified.

Further data will only be stored with your voluntary consent. Your data will only be passed on to third parties within the framework of the processing of the service you request or with your consent. Personal data will only be transferred to state institutions and authorities within the framework of legal regulations and provisions.

Security: If you enter personal data such as your name, address or credit card number when making a reservation, this information will be transmitted in encrypted form. When your data is transferred to the protel air cloud server (Property Management System) for Royal Hotel Zurich, it is stored on the protected protel air server. Protel air is PCI-DSS certified.

The right to cooperate with providers who operate servers outside the territory of the European Union.  

Deletion of the collected data: The deletion of the collected data takes place through your consent to the processing of such data revoked, if the knowledge of your data is no longer necessary for the fulfillment of the purpose pursued with the collection and processing. Or if the processing of your data is inadmissible for legal reasons.

Newsletter: On the website www.royalhotelzurich you have the possibility to subscribe to our newsletter. The personal data provided during registration will be used exclusively for the purpose of personalizing the newsletter and will not be passed on to third parties. In order to be able to adjust in line with your interests, we use link tracking, which benefits the analysis of click behaviour.

Social networks: on the website there are plug-ins of the known and conventional social networks.

When you use these plug-ins, the connection to the servers of the corresponding social network is established and the information that you have visited our website is transmitted. Once you are logged into the social network, this information can be assigned to your personal user account. Royal Hotel Zurich assumes no liability for the transmission and processing of your data in connection with social networks. We refer you to the terms of use of the relevant social network.

Cookies: uses cookies in several places, which serve to make the offer more user-friendly and safer. Cookies are text files which are stored on your computer by your browser. Most cookies are deleted after a session therefore they are called session cookies. If you do not wish cookies to be stored on your computer, you can activate the blocking measures in your personal browser settings.

Protection of minors: Children and young people with limited legal capacity may not transmit any personal data to our Royal Hotel Zurich website without the consent of their parents or guardian.

Under no circumstances will Royal Hotel Zurich knowingly collect personal data obtained from children or young people with limited legal capacity or use it in any other way or disclose it to third parties without authorisation.

Right to Information and Public Directory of Procedures: You have the right at any time to information about the stored data concerning your person, their origin and recipient as well as about the purpose of the processing. Incorrect personal data must be corrected at your request. If you wish information about the stored data or if you have any questions about the data protection declaration

Royal Hotel Zurich, 8001 Zürich

September 2018

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